More About Us
GovMax is a hosted cloud application solution installed and maintained in Sarasota County's state-of-the-art, secure data center located in Sarasota, FL. This facility provides a collaborative, shared technology infrastructure for government and nonprofit organizations throughout the United States. Equipped with the latest technology, the Data Center is maintained by our expert network engineers to ensure maximum security, reliability, and performance for our hosted infrastructure.
Quality of service is as important to us as it is to you. Given that GovMax is a hosted solution, the measure of QA/QC is directly related to the availability and reliability of the system. Our current availability is 99.9%. Support includes issue management, application development, technical consulting, project management, account management, documentation development, or technical and/or end-user training.
Sarasota County backs the GovMax team with the full resources of our institution and administration. The Enterprise Information Technology (EIT) Department follows the Information Technology Infrastructure Library (ITIL) documents of industry best practice standards and policies and procedures as established in our Service Level Agreement. All requests are defined, prioritized, and scheduled based on level of urgency.